FAQs


How do I wash and dry the clothing?

Our designs are heat pressed onto fabric. To ensure they last a long time, please only wash and tumble dry inside out. If you need to iron, only iron on the backside of the clothing.

How long does it take for my order to get shipped?

To ensure quality, our goods will generally take 3-4 business days to process from when you make the purchase. Each order is made and inspected by hand.

How much do you charge for shipping?

Shipping rates and services are specified during checkout based on the size of your order and shipment location. On occasion we offer free shipping when making large orders, which will be announced with a banner.

What is your return/exchange/refund policy?

We want you to be happy with your order. If something goes wrong, we'll do our best do make amends. Please see our policy here for more details.

Where do you ship?

We currently ship to Canada and the US. When shipping to the US, you are responsible for paying any duty fees and/or local taxes (if applicable).

How do I inquire about custom-made designs?

For customized designs, please email hello@pinaycollection.com and we will get back to you shortly.

Do you charge taxes?

Not at the moment.