FAQs


How do I wash and dry the clothing?

Our designs are heat pressed onto fabric. To ensure they last a long time, please only wash and tumble dry inside out. If you need to iron, only iron on the backside of the clothing. Wash in cold & hang to dry to prevent shrinking and fading.

How long does it take for my order to get shipped?

To ensure quality, our goods will generally take 3-4 business days to process from when you make the purchase. Each order is made and inspected by hand.

Please note that due to the Covid-19 pandemic, Pinay Collection as well as our supply partners are currently limiting weekly order shipments, which means orders may take longer than usual to be processed and shipped. If you have any questions, feel free to reach out to us via email at hello@pinaycollection.com. We are here to urgently answer any inquiries you may have.

How much do you charge for shipping?

Our flat rate tracked shipping fees are as follows:

Ontario: $7.00 CAD • Curbside pickup also available within Toronto

Other Canadian Provinces: $10.00 CAD

USA: $15 CAD / around $10 USD

What is your return/exchange/refund policy?

We want you to be happy with your order. If something goes wrong, we'll do our best do make amends. Please see our policy here for more details.

Where do you ship?

We currently ship to Canada and the US. When shipping to the US, you are responsible for paying any duty fees and/or local taxes (if applicable). Depending on your orders, we may be able to ship to select countries. Please send us an email to inquire about your location. 

How do I inquire about custom-made designs?

For customized designs, please email hello@pinaycollection.com and we will get back to you shortly.

In what currency do you offer your products?

All of our products, including shipping, are in Canadian Dollars (CAD).

Do you charge taxes?

Not at the moment.